FAQs
Welcome to the LUMENZA Frequently Asked Questions section.
Here you’ll find answers to the most common questions about our watches, orders, and delivery.
🛍 Orders & Payments
1️⃣ Do you offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery all across Pakistan.
You pay only when your order arrives at your doorstep.
2️⃣ How long does delivery take?
Delivery usually takes 5-7 working days, depending on your city.
3️⃣ Can I cancel my order?
Yes, you can cancel your order before it is shipped.
Contact us immediately via WhatsApp or email.
⌚ Product Questions
4️⃣ Are your watches high quality?
Yes. Every Lumenza watch goes through quality checking before dispatch to ensure premium finishing and performance.
5️⃣ Do the watches come with a box?
Yes, all watches are delivered in elegant packaging, perfect for gifting.
6️⃣ Are the watches water resistant?
Most of our watches offer basic water resistance (splash resistant).
Please check the product description for specific details.
🔄 Returns & Exchanges
7️⃣ Do you accept returns?
Yes, we offer a 7-day return policy (if applicable).
The watch must be unused and in original packaging.
8️⃣ What if I receive a damaged product?
If your product arrives damaged, contact us within 24 hours with pictures.
We will resolve the issue as soon as possible.
🚚 Shipping & Tracking
9️⃣ How can I track my order?
Once your order is shipped, we will provide a tracking number via WhatsApp or SMS.
🔟 Do you deliver nationwide?
Yes, Lumenza delivers to all major cities across Pakistan.
💬 Still Have Questions?
If your question is not listed here, feel free to contact us:
📧 lumenza.store@gmail.com
📱 WhatsApp: 03096899970
We’re always happy to help 🤝
LUMENZA
Wear Time. Wear Confidence. 🕒✨