Return Policy

At LUMENZA, customer satisfaction is important to us. If you are not satisfied with your purchase, you may request a return under the following conditions:

📅 Return Eligibility

  • Returns must be requested within 7 days of delivery.

  • The watch must be unused, unworn, and in original condition.

  • Product must be returned with original box and packaging.

  • Proof of purchase (order number) is required.

❌ Non-Returnable Cases

We do not accept returns if:

  • The product has been used or damaged by the customer.

  • The return request is made after 7 days.

  • The watch is missing original packaging.

📦 Return Process

  1. Contact us on WhatsApp: 0309 6899970

  2. Provide your Order Number and reason for return.

  3. Our team will guide you with return instructions.

Return shipping charges may apply unless the item was damaged or incorrect.