Privacy Policy

At LUMENZA, your privacy and trust are extremely important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our store.

1️⃣ Information We Collect

When you place an order or contact us, we may collect:

Full Name
Phone Number
Email Address
Shipping Address
Order Details

We only collect information necessary to process and deliver your order.

2️⃣ How We Use Your Information

Your information is used to:

Process and confirm your order
Deliver your products
Provide customer support
Send order updates and tracking details
Improve our services and website experience

We do not sell, rent, or trade your personal information to third parties.

3️⃣ Payment Information

LUMENZA currently offers Cash on Delivery (COD).
We do not collect or store any credit/debit card information.

4️⃣ Data Protection & Security

We take reasonable security measures to protect your information from:

Unauthorized access
Misuse
Disclosure
Loss or alteration

Your data is kept secure and confidential.

5️⃣ Cookies & Tracking

Our website may use cookies to:

Improve website performance
Remember user preferences
Analyze website traffic

You can disable cookies in your browser settings at any time.

6️⃣ Third-Party Services

We may use trusted third-party services such as:

Courier companies (for delivery)
Website hosting providers
Analytics tools

These parties only receive necessary information to perform their services.

7️⃣ Your Rights

You have the right to:

Request access to your personal information
Request correction of incorrect information
Request deletion of your data (where applicable)

To make a request, contact us using the details below.

📩 Contact Information

Email:
lumenza.store@gmail.com

WhatsApp:
0309 6899970

8️⃣ Updates to This Policy

LUMENZA may update this Privacy Policy from time to time.
Any changes will be posted on this page.

LUMENZA
Timeless Elegance. Modern Precision. 🕒✨