Refund Policy

At LUMENZA, we aim to handle refunds in a transparent and fair manner.

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💰 Refund Eligibility

Refunds are issued only if:

• The returned product passes quality inspection.

• The product meets return eligibility conditions.

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⏳ Refund Process

• Once we receive and inspect the returned item,

• Refund will be processed within 5–7 working days.

Since we offer Cash on Delivery (COD):

• Refunds will be transferred via bank transfer or mobile wallet (EasyPaisa/JazzCash).

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⚠ Important Notes

• Shipping charges are non-refundable (unless the mistake was from our side).

• Refund amount will only cover the product price.

For refund inquiries:
📧 lumenza.store@gmail.com
📱 0309 6899970